Use this secure form to make a complaint. We'll get back to you as soon as possible.
We ask this so we can quickly get your complaint to the right person.
Your account details will help us identify and investigate your issue.
If you've provided your current account number above.
To help us fix your issue effectively, please provide a description of your complaint that includes the relevant details.
Please note that the security of email cannot be guaranteed.
Please note that you should receive an email with the details you have submitted. If you do not receive an email within 24 hours then your complaint may not have been registered and you will need to try again.
Do your banking wherever you are with secure online banking services.
Download our app on Apple
Download our app on Android
Bank online 24/7 using our Internet Banking website or our mobile app.
Bank over the phone 24/7 using our automated service - call
03459 758 758.
Find your nearest branch or cash machine using our Branch Locator tool.