Important: if your card has been lost or stolen, please call us immediately on 03458 353 846 (+44 203 284 1581 from abroad). Do not use the form below to declare your card lost or stolen.
If your card is due to expire you should automatically receive a replacement one. If you have not received it, please call us on 03459 758 758 (for credit cards, please call 03458 353 846).
Note that if you’ve changed your address within the last 3 months, you’ll need to order your card either in branch (This link opens in a new browser window) or by calling us on 03459 758 758 (+44 203 284 1575 from abroad) so we can ask you a few security questions - we're open 24/7.
Calls may be monitored and recorded.
Please fill in the fields below, then click ‘Send’. Please note this service is available to Personal customers only (Business customers, please refer to your Business Manager to order a new card).
Fields marked with an asterisk (*) are mandatory.
(We can only deliver to postcodes that we currently hold for you on our system)
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Bank online 24/7 using our Internet Banking website or our mobile app.
Bank over the phone 24/7 using our automated service - call
03459 758 758.
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