Managing and reviewing your mortgage

You can check on your mortgage transactions and balance using Internet Banking service .

If you're thinking of paying off your mortgage and would like to know how much you owe, we can provide you with a redemption statement. This will also show any early repayment charge and Closing Administration Charge that may be payable.

Depending on your status, you'll need to provide slightly different information. Are you:

• The homeowner ?
• The solicitor ?
• Acting as a third party on behalf of the customer homeowner ?

Once you have this information, you can request a redemption statement.

You should receive your redemption statement within 7 working days.

Order a copy of your last annual statement by calling us on 0345 835 3380.

Order a certificate of interest by calling us on 0345 835 3380.

If you are considering changing your payment method from repayment to interest-only, you will be required to provide evidence of your repayment plan.

Interest-only mortgages are only available when the amount of the loan is less than 75% of our latest valuation of the property.

Understand your repayment options

It may be possible to request a payment holiday from your mortgage.

Find out more about payment flexibility

If you'd like to request a payment holiday, please call us on 0345 835 3380.

More information on making extra payments

Would you like to make regular overpayments? Download, print and post the regular extra payment form.

Regular extra payment request form (PDF, 59KB)

If you'd like to make a one-off lump sum payment, please call us on 0345 835 3380.

If you've had a change to your telephone number or email address, please call us on 0345 835 3380.

For other changes to your mortgage account, such as changing the length of your mortgage term or renting out your property please call us on 0800 056 1088 to discuss these changes. A charge may be payable for some services.

To change your direct debit, please call us on 0345 835 3380.