After your mortgage has started, it's important to be able to adapt to your changing circumstances.
You'll need to quote your mortgage account number whenever you have a mortgage query. This can be found on your mortgage statement or other mortgage related letters.
When using the self-service forms please select 'Mortgages' first and then choose your request.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
You can check on your mortgage transactions and balance using
Internet Banking service
If you're thinking of paying off your mortgage and would like to know how much you owe, we can provide you with a redemption statement. This will also show any early repayment charge and Closing Administration Charge that may be payable.
Depending on your status, you'll need to provide slightly different information. Are you:
Once you have this information, you can
request a redemption statement.
You should receive your redemption statement within 7 working days.
Order a copy of your last annual statement by calling us on 0345 835 3380.
Order a certificate of interest by calling us on 0345 835 3380.
If you are considering changing your payment method from repayment to interest-only, you will be required to provide evidence of your repayment plan.
Interest-only mortgages are only available when the amount of the loan is less than 75% of our latest valuation of the property.
Understand your repayment options
It may be possible to request a payment holiday from your mortgage.
Find out more about payment flexibility
If you'd like to request a payment holiday, please call us on 0345 835 3380.
More information on making extra payments
Would you like to make regular overpayments? Download, print and post the regular extra payment form.
Regular extra payment request form (PDF, 59KB)
If you'd like to make a one-off lump sum payment, please call us on 0345 835 3380.
If you've had a change to your telephone number or email address, please call us on 0345 835 3380.
For other changes to your mortgage account, such as changing the length of your mortgage term or renting out your property please call us on 0800 056 1088 to discuss these changes. A charge may be payable for some services.
To change your direct debit, please call us on 0345 835 3380.
Subject to status and lending criteria
Call us 8am-8pm Monday to Friday
0800 056 1088
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE
Do your banking wherever you are with secure online banking services.
Download our app on Apple
Download our app on Android
Bank online 24/7 using our Internet Banking website or our mobile app.
Bank over the phone 24/7 using our automated service - call
03459 758 758.
Find your nearest branch or cash machine using our Branch Locator tool.